Support

Trident is proud to announce that it has been independently audited and has met the ISO 9001:2015 Quality Management and ISO 27001:2013 Information Security standards. By meeting these standards, [...]

Trident has always invested in improving documentation for clients. As part of this, we have deployed IT Glue, an industry-leading tool that efficiently and securely manages client information. [...]

Thank you to everyone who completed our 2018 Support Desk Satisfaction Survey. Exceptional service is our constant mission and we’re delighted this year’s results are even better than in 2017. [...]

Trident supports Brighton-based Rockinghorse, a charity that helps sick children across Sussex. We provide Rockinghorse with free IT services and equipment, and this year, we’re going further. [...]

On May 25 2018, organisations across the EU will need to abide by the new EU General Data Protection Regulation. The rules aim to give all EU residents full control of their personal data, and [...]

CryptoLocker and its variants can lead to major service disruption having a devastating effect on business. Unfortunately, there’s been an alarming rise in the incidence of virus infection [...]

This summer, we employed more engineers for our support desk, taking our technical team up to a substantial size thereby increasing capability and ticket response times. Our introduction of [...]

Our phenomenal success over the last year with Microsoft’s Office 365 cloud solution has broken all records and far exceeded Microsoft’s expectations, helping to forge an even closer [...]

Extended support from Microsoft for SQL Server 2005 ends on April 12th 2016. After this date, Microsoft will no longer release security patches or updates leaving SQL 2005 servers at significant [...]

After 25 years in business and 10 years providing cloud technology, we decided it was time to refresh our look, in conjunction with updating information on the services we’ve developed and [...]

Whilst our help desk covers the usual business hours of between 8:00 am to 6:00 pm we understand that increasingly many businesses need support outside these hours, even if this is an occasional [...]

Trident are proud to inform our customers that Microsoft have renewed our Gold Partner Status. This decision highlights our dedication to ensuring the best possible customer experience when [...]